Contact Us

You can read details of occasional changes to our websites and bug reports on our news page.

If you are contacting us about an issue, to save time and a round of emails where we ask you the following questions, please include the following details about your setup when you first email us:

• The kind of device you are using (e.g. Laptop, Phone, Tablet or PC)
• The make of device (Apple, Dell, Samsung)
• Which browser you are using (e.g. Chrome, Edge, Firefox, Safari)
• The version number of the browser you are using - this is very important (see where to find this info)
• The approximate year of manufacture of your device
• Any screenshots (or a quick phone video) of the problem you are having

This will help us diagnose the problem for you. We try to respond as quickly as possible, and aim to do so within 24 hours. A real person will respond to you. Thank you for playing.